FAQ

FAQ2020-08-12T12:09:31+00:00

Questions?

Don’t see what you are looking for? We are happy to answer any of your questions via email.

Does The Doodle Roll come with markers?2020-08-09T13:32:05+00:00

It does not. At this time we do not sell markers but recommend using Crayola Ultra Clean.

Can I add/change a name once my order has been placed?2020-08-09T13:29:47+00:00

We cannot make changes once your order has gone into production. If you have made an error or need to change something please get in touch with us ASAP and if your order is not in production we will do our best to help.

What is your return policy?2020-08-09T13:27:45+00:00

Due to the customization of each Doodle Roll we do not accept returns or offer refunds. If an error occurs on our end we are happy to replace your roll.

Do you have a wholesale program?2020-08-12T03:05:38+00:00

At this time we do not have a wholesale program. If you are interested in working together please be in touch!

Do you offer a bulk discount?2020-08-09T13:24:36+00:00

Due to the personalization of The Doodle Roll we do not offer bulk pricing.

Is The Doodle Roll sold in stores?2020-08-12T12:03:39+00:00

At this time The Doodle Roll is not sold in stores and is only available online.

Why is the ink not drying and/or pilling on the paper?2020-08-09T13:22:07+00:00

We have tested Crayola Ultra Clean markers as well as Sharpies. Any other markers may pill, smudge or stay wet on the paper. For best results test a small area to ensure the markers you are using are compatible with The Doodle Roll.

Will markers smear, smudge and come off on clothes and body parts?2020-08-12T12:06:10+00:00

The Doodle Roll only wipes clean with water so provided you are not wet/have wet hands you should not have issues. We recommend allowing a few second for markers to dry before touching.

Do you offer a rush service?2020-09-07T12:52:26+00:00

At this time we are unable to offer a rush service. If you need your order by a specific date please inquire about expedited shipping. Some fees will apply.

Will I receive my order by a specific date it is needed for?2020-08-09T13:12:24+00:00

If you need your roll by a specific date please let us know when you place your order. While we will make every effort to ship within our 10-12 business day window, delays sometimes occur and guaranteed shipping cannot be offered at this time.

How many times can I reuse it?2020-08-09T13:10:30+00:00

As many as you would like! The Doodle Roll is made out of coated paper and is not laminated or dry erase. While the paper is thick and sturdy, it can tear and wear down with use and it’s longevity is dependant on how it is handled.

What markers/mediums should I use?2020-08-12T12:05:15+00:00

You can use almost. any medium on The Doodle Roll. We recommend using Crayola Ultra Clean washable markers as a removable option and Sharpies as a permanent option.

How do I erase it?2020-08-09T13:07:08+00:00

The Doodle Roll wipes clean only when used with washable markers, we recommend Crayola Ultra Clean. Use a wet towel or baby wipes to remove markers.

What kind of paper is The Doodle Roll made of?2020-08-09T13:05:49+00:00

The Doodle Roll is made with coated paper.

Do you offer custom design?2020-08-09T13:04:32+00:00

Yes, we offer custom designs for a fee. Please inquire via email.

Can I combine more than one design or elements from other designs?2020-08-09T13:03:38+00:00

All designs are “as is” and changes cannot be made.

Can you include a message or note in my order?2020-09-07T12:54:49+00:00

Please add your note in the “additional information” section at checkout.

Can I change the font?2020-08-09T12:54:08+00:00

No, the font for each design cannot be changed.

Do you offer gift wrapping?2020-08-09T13:31:14+00:00

At this time we do not offer gift wrapping.

If I order more than 1 roll do they ship together?2020-08-09T12:49:45+00:00

Yes, we will ship up to 3 rolls in one shipping tube. If you require extra inserts or elastics for re-rolling your posters individually we are happy to provide.

What kind of packaging is used to protect my Doodle Roll?2020-08-09T12:47:56+00:00

The Doodle Roll is shipped in a .80″ poster tube.

Do you offer local pick up?2020-08-09T12:46:25+00:00

Due to Covid-19 we have not made local pick up available as a shipping option. If you are in Toronto and would like to pick up please send us an email to arrange.

Will I receive a tracking number?2020-08-09T12:43:45+00:00

You will receive a tracking number via FedEx once your order has been packaged and is ready to ship or an email notification that your order is on its way via local courier.

How do you ship The Doodle Roll?2020-08-09T12:42:48+00:00

We use FedEx shipping for all Canada and US wide shipments and local courier or FedEx based on location within Toronto.

When Will I receive my Doodle Roll?2020-09-07T12:57:08+00:00

The Doodle Roll is made to order and production takes 10-12 business days. Shipping time is based on location and usually takes 1-5 business days.

Please allow 10-12 business days for production.

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